How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (2023)

Wondering what is Spectrum error code STAM-1557? Here’s the answer!

The STAM-1557 error is nothing unusual in the Spectrum streaming experience and you could get the error code due to many reasons.

However, there’s an easy fix to the problem that only takes a few minutes of your time! In this guide, we’re going to unwrap this for you!

To fix the STAM-1557 error on Spectrum, relaunch the platform and clear its cache. Next up, fix cable issues in your cable box setup and reconnect the device to the internet. Finally, reset the cable box and reinstall the Spectrum Stream app!

Let’s learn more about the STAM-1557 error and why is it occurring!

What is the STAM-1557 Spectrum Error Code?

Spectrum on-demand streaming and live TV share the same reasoning for the error codes. The “STAM” errors could usually mean several things.

Either there’s a cable issue with your single, the cable box isn’t getting any power or there’s a Spectrum Stream platform problem.

This error could both occur when streaming through a Spectrum cable box and on-demand content.

Review the one category that matches your setup and where you’re streaming from

Spectrum cable box STAM-1577 error code causes:

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  • Inappropriate cable configuration setup
  • The cable box isn’t getting any power
  • Problem with the cable box’s internet connection

Spectrum on-demand STAM -1577 error code causes:

  • Wi-Fi issues on your device
  • Outdated Spectrum Stream application
  • Overfilled application cache/corrupted data

Let’s now look up what are the best solutions for the STAM-1557 Spectrum error code!

How to Fix the Spectrum Error Code STAM-1557 Easily?

How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (1)

To achieve the best outcome of the troubleshooting, ensure to follow the order of our solutions and check often if the STAM-1557 error is still there.

Let’s jump in!

Solution #1 Relaunch the Spectrum App

If you’re experiencing this issue on the Spectrum application, then rebooting the platform should resolve the issue.

Moreover, this solution will help with additional problems with the Spectrum app that involves corrupted data, software bugs, or other error codes.

Close the Spectrum application on your device, and wait for 60 seconds!

In the meantime, if your Spectrum app is being relaunched, you should also perform a reboot on your device.

This will verify that the software problem that has impacted the device application is not coming from your source device. If that didn’t help, keep reading!

Note: It’s also important to remove the Spectrum App from the background processes!

Solution #2 Hard Reset your Cable Box

For users who get the STAM-1557 error on their Spectrum cable box, there’s an effective type of restart you should attempt.

(Video) How To Troubleshoot Your Cable Box 2020

As we’ve already clarified, this error could also occur due to power issues with your cable box. This will discharge the device and restart ALL services!

How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (2)

Here’s how to perform a hard reset on your Spectrum cable box:

  1. Locate the Power Button on the cable box.
  2. Press and hold the power button on the cable box for 5 seconds.
  3. Wait for the cable box to turn off.
  4. Unplug the Power Adapter of the cable box from the source.
  5. Stand by for 5 minutes while the device is discharging.
  6. Once that time elapses, reconnect the adapter of the cable box back to the source.
  7. Turn on the cable box.
Note: It’s important to allow your Spectrum cable box to cool down!

Solution #3 Reconnect to WiFi/Internet

Chances are that the STAM-1557 error is occurring due to a fault in the internet supply on your streaming device.

If you’re using a cable box, then the device must be connected to a modem with an Ethernet cable. For other devices, they must be connected to WiFi.

Let’s begin with reconnecting a Spectrum cable box:

How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (3)

How to Reconnect Spectrum Cable Box?

  1. Check if the modem in your setup is connected to the Coax port in the wall.
  2. If using a splitter, secure the Ethernet cable of the modem inside the port.
  3. Check if the Ethernet cable that connects your modem/cable box is secured.

How to Reconnect a Streaming Device?

  1. On your device, go to Settings.
  2. Head to “Wireless” or locate the “WiFi” tab.
  3. Enter the connections tab and locate your home’s WiFi network.
  4. Press on your network.
  5. Insert the WiFi password for connecting.
  6. Press the “Connect” button.
Alert: Test whether your WiFi is intact and working properly!

Solution #4 Update the Spectrum App

A solution that will help users who have the STAM-1557 error on their Spectrum Stream application is to update the firmware version.

If you’re running an outdated version of the platform, it is highly likely that plenty of errors could impact your ability on streaming.

Here’s a guide on how to get the Spectrum application updates:

  1. On your device, head to the platform’s app store.
  2. Go to “Manage Installed Applications”.
  3. Use the search field to locate the Spectrum application from the list
  4. Press on the “Functions” label.
  5. Choose “Update” once the settings appear.
  6. Confirm that you want to update the Spectrum application.
  7. Wait for the process to undergo.
Alert: Do not interact with your device while it is still performing the update or this might cancel the process and result in partial data loss.

Solution #5 Run Spectrum Error Code Troubleshooting

Another handy approach you should attempt is to run the Spectrum error code auto repair!

Running this setting will allow your cable box to locate an error code that has impacted your setup and troubleshoot it.

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How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (4)

STAM-1557 error code troubleshooting is also available.

Follow these instructions to run the Spectrum error code troubleshooting:

  1. On your TV, hit the MENU button.
  2. Head to Settings > System.
  3. Select “TV & Video”.
  4. Go to Antennas/Cables.
  5. Select your Spectrum cable box from the list.
  6. Scroll down and locate the STAM-1557 error code and select it.
  7. Press the “Fix” button.
  8. Confirm your selection by hitting the “OKbutton.
  9. Wait for the troubleshooting to commence.
Note: Your cable box will display all current stages of the troubleshooting on the TV screen.

Solution #6 Reinstall the Spectrum App

Although the STAM-1557 error is not likely to occur in the Spectrum Stream application, an easy way to resolve it is to reinstall the platform.

If there’s a software problem with the application’s data, it will constantly display streaming errors or often freeze/crash.

Here’s how to reinstall the Spectrum app on your device in easy steps:

  1. Open the Settings on your device.
  2. Go to “Storage” or simply press “Applications/Manage Apps”.
  3. Scout the list of applications and locate the Spectrum platform.
  4. Once you’ve found it press “Uninstall” to remove the app.
  5. Launch the App Store on your device and re-download the Spectrum app.
  6. Sign back into your account and check if you could stream issue-free now.
Note: When re-launching the Spectrum app, make sure to enable “Automatic Updates”.

Solution #7 Contact Customer Service

How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (5)

If nothing worked out so far, perhaps it is time to get in touch with Spectrum themselves.

Chances are that this problem is already on their end and you can’t do anything about it.

Go to Spectrum Support and press “Chat With Us” to launch a conversation with a virtual agent.

Let them know everything about the error including what you’ve already attempted to resolve the problem. They will provide you with additional info.

Quick Recap:

Thus, to fix the STAM-1557 error code on Spectrum, power cycle the cable box and relaunch the application. Next, update the Spectrum app and fix wiring issues in the receiver’s setup. Finally perform a factory reset on the Spectrum receiver!

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Read Next: How to Fix Spectrum Error Code STBA-3801?

Bottom Line:

Today we’ve learned what the Spectrum error code STAM-1557 means and how to efficiently resolve it.

It’s important to check whether our setup is correct and if everything with the functionality of the device is intact.

In case nothing helps, don’t hesitate to seek help! We hope that this guide was helpful so follow us for more!

How to Fix Spectrum Error Code STAM-1557? - (Easy Steps!) (6)

Kevin Wood

Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.

(Video) The Spectrum Show EP55


What does error code Stam 1557 mean for Spectrum? ›

What is the STAM-1557 Spectrum Error Code? Spectrum on-demand streaming and live TV share the same reasoning for the error codes. The “STAM” errors could usually mean several things. Either there's a cable issue with your single, the cable box isn't getting any power or there's a Spectrum Stream platform problem.

How do I fix error Spectrum on my cable box? ›

Try these steps to restore service to your receiver:
  1. Restart Your Receiver Online. ...
  2. Restart Your Receiver Through the App. ...
  3. Manually Reboot Your Receiver. ...
  4. Other Troubleshooting. ...
  5. Receiver Continuously Restarts or Reboots. ...
  6. Make sure your power cord is securely connected to the receiver and the outlet.​​​​​​

How do I reboot my Spectrum cable box? ›

The easiest way to reset your Spectrum cable box is to unplug it, wait 60 seconds, and then plug it back in.

How do I reset my Spectrum equipment? ›

Restarting your equipment solves most problems, whether you have a slow connection or no connection at all.
To restart your equipment online:
  1. Sign in.
  2. Select the Your Services tab and then the Internet sub tab.
  3. Choose your equipment from the list.
  4. Select Restart Equipment.
  5. Select Restart Equipment again.

Where is the reset button on spectrum? ›

Locate The Router's 'Factory Reset' Button

This will be located directly next to the power button. However, the reset button doesn't look like a regular button; instead, it looks like a small hole labeled 'Factory Reset'. You won't be able to press it without a suitable tool.

How do I clear the cache on my Spectrum cable box? ›

Using the arrow buttons, scroll down to Account Overview and then press OK/Select. Press the right arrow to scroll over to Equipment Info and then press OK/Select to view Application Info. Using the arrow buttons, highlight RESET DATA and then press OK/Select.

How do I update my Spectrum cable box? ›

A Using the included remote, turn on the receiver. B Turn on your TV, and then select the HDMI source for the receiver using INPUT or SOURCE on your TV or TV remote. C The receiver will automatically start downloading a firmware upgrade, which takes about six minutes.

What are 5 common networking error codes? ›

Now that you have a high-level understanding of HTTP status codes, we will look at the commonly encountered errors.
  • 400 Bad Request. ...
  • 401 Unauthorized. ...
  • 403 Forbidden. ...
  • 404 Not Found. ...
  • 500 Internal Server Error. ...
  • 502 Bad Gateway. ...
  • 503 Service Unavailable. ...
  • 504 Gateway Timeout.
Oct 24, 2014

Has Spectrum Been Hacked? ›

Security researchers Phobia and Nicholas “Convict” Ceraolo uncovered the issue, which allowed anyone to hack into Spectrum customers' accounts without a password, BuzzFeed News reports. A customer's IP address and a little social engineering could give hackers access to a user's email, billing address, or phone number.

Where is the 4 digit Spectrum code? ›

Find it in the My Spectrum App
  1. Open the My Spectrum app and sign in.
  2. Tap the Account icon on the bottom of the screen.
  3. Under Settings, select Update Your Info.
  4. Scroll down to Sign-In & Security Info and select Update Security Code.
  5. Your security code will appear.

How do I manually reset my cable box? ›

Reboots will often solve issues by resetting the box and its cable connection. To reboot, unplug the cable box from the power, either from the back of the box or from the power outlet on your wall or power strip, for approximately 30 seconds, and then plug it back in.

How do I reboot my cable box without unplugging it? ›

Restart Using the Power Button

If your TV has a Power button: Ensure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.

How long should it take to reboot cable box? ›

In most cases, your TV Box should reset in 15 minutes. In some cases, the program guide or other services may take 45 minutes before they are available.

What happens when you reboot Spectrum router? ›

Rebooting temporarily disconnects any network devices from the internet and each other. It may take a few minutes for the router to reconnect. So it's best to restrict router reboots to off-hours.

Should I reboot my router daily? ›

“In general, it's a great idea to reboot the main Internet router every couple of months. A router reboot can fix certain Internet connectivity issues, from no Internet connectivity to slow wireless connections, and should be one of your first troubleshooting steps in a home or consumer environment.

Will I lose internet connection if I reset my router? ›

Once you reset your router, you won't be able to use it to connect to the internet until it's set up again.

What is the code to reset network settings? ›

For newer Android devices

Enter *# *# 72786 #* #* into the dial pad. Don't tap the call icon or try to connect. Confirm the reset. Allow the phone to restart and go through the activation process.

What happens if I reset all network settings? ›

Resetting network settings on an iPhone or Android smartphone will not delete any mobile carrier functionality or account information. The process resets any changes to mobile preferences you may have made since you activated your device.

Is it OK to reset network settings? ›

Actually, this operation can help you resolve plenty of issues related to Wi-Fi, Bluetooth, or VPN. In a nutshell, resetting network settings is useful for solving various network connection issues.

Why do I have to reboot my Spectrum box? ›

On rare occasions, however, you might need to reboot your Spectrum Cable Box if you experience any issues such as: Channel issues or programs not loading properly. Blurry, freezing, tiling, or pixilated picture. Poor reception or screen going blank.

Why is my Spectrum not connecting to the internet? ›

General Troubleshooting

Try turning WiFi OFF, and then back ON. This will help resolve most WiFi issues. Ensure WiFi is enabled and that you have a strong WiFi signal. Make sure you're in range of the WiFi network to which you're trying to connect.

Why is my Spectrum mobile network not working? ›

Restart your device. Confirm that you're connected to the cellular data network and have a strong signal. Verify that you have Spectrum Mobile coverage in your area. Make sure that Airplane Mode isn't turned on.

Why is my channel not working on Spectrum? ›

You may have a connection problem. Check all equipment for loose or damaged cables. If Parental Controls are turned on, you may not see restricted channels or be able to rent On Demand material. Networks are sometimes retired, renamed or move to different channel numbers.

How long does it take for a Spectrum cable box to reboot? ›

It takes around 60 seconds to reboot your Spectrum cable box.


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