Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (2023)

In 2018, Verizon introduced the FiOS box, which came with a variety of features for a greater viewership approach.

However, resetting FiOS box is needed in some cases, but few people know how to perform it or can't find the instructions.

Check out this post if you have the same concerns.

Here, we not only show you how to reset FiOS box but also how to reboot and fix slow WiFi.

Let’s dive into the details!

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (1)

How to reset FiOS box?

Table of contents

What is Verizon FiOS?

Why reset FiOS box?

How to reset FiOS box?

Resetting your router

Resetting your Set-Top box

How to reset FiOS box to default settings?

How to reboot FiOS box?

(Video) FiOS VOD pixelated and freezing picture problems common Verizon won't help

Rebooting manually

Rebooting automatically

Are there any ways to fix Verizon FiOS wifi slow?

Change the DNS server

Change the band

Use a wired connection

What is Verizon FiOS?

Verizon Fiber Optic Service (Verizon FiOS) is a bundled home communications plan.

It includes the Internet, phones, and TVs that operate over the fiber optic communications network provided by Verizon.

Besides, FiOS is a type of Fiber the Premises (FTTP) service available at select locations in the United States.

Voice, video, and data travel across 3 wavelengths in the infrared spectrum as the fiber optic cable sends pulses of light that carry data to the user.

The FiOS broadband service provides high-speed Internet access - up to 30 Mbps downstream and 5 Mbps upstream, based on the service selected.

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (2)

Verizon FiOS

Why reset FiOS box?

Resetting devices, such as the FiOS box, is really frequently advised to improve a slow Internet connection.

You can reset fios mini box if rebooting doesn't solve the problem.

Furthermore, several issues can be fixed by resetting your router and set-top box:

  • IMG (Interactive Media Guide) and/or On Demand menu missing with Set-Top box

    (Video) Verizon Menu - Test YOUR FIOS BOX

  • Unresponsive issues

  • DVR recording on a set-top box

You might need to reset your router and set-top box if you are experiencing any of these problems.

However, due to the unkind effects, many people do not wish to reset their Set-To-box.

The majority of these effects include losing a remote control's pre-programmed selection.

Fortunately, you won't have to be concerned about any kind of information loss, like device codes or most recently watched On-Demand choices after resetting.

In order to prevent unintended issues, we advise doing a factory reset fios set top box only when absolutely essential and paying attention to conducting the operation correctly.

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (3)

Resetting FiOS box is vital in some cases

How to reset FiOS box?

Below are two ways to reset FiOS box, have a look!

Resetting your router

Follow our instructions on manually resetting your router below:

  • Reconnect your router's power cord to the outlet after 15 seconds of being unplugged

  • Check to see if the issue is fixed after waiting 30 seconds

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (4)

Resetting the FiOS router

If the issue persists, reset your Set-Top box using the instructions below.

Resetting your Set-Top box

How to reset fios set top box? Here are several steps to reset your Set-Top box manually:

  • Your Set-Top box's power cord needs to be unplugged from the outlet for 15 seconds before being replugged.

  • Turn on the Set-Top box after observing the time display on the front

  • Allow the Interactive Media Guide to update for a time

  • Check to see if the issue is fixed by doing this.

  • Your Set-Top box might need to be re-initialized if the issue persists

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (5)

Resetting Set-Top box

How to reset FiOS box to default settings?

Below are our instructions on how to reset Fios cable box with remote to default settings:

  • Unplug the FiOS box from the outlet

  • Press the play/pause and zero buttons on the FiOS remote control until the blue LED on the device begins to blink

  • Hold off until the blue flickering light changes to red

  • Reconnect the box's power and repeatedly click the Menu button

  • At this point, the FiOS box's rightmost light should turn green

    (Video) history of the entire world, i guess

  • On your remote, press the zero key, then the okay button

  • Your FiOS box will reboot a short while later, and once it is back up, the factory default settings will be applied

Hope that you are clear of how to reset fios one box factory default.

So we have gone through how to perform a fios box reset in 2 different ways.

How to reset fios box from remote and reset your router? We’ve provided you with the answer.

Before discovering other relevant information, recall our tips in the following infographic:

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (6)

Resetting FiOS box to default settings isn’t difficult

How to reboot FiOS box?

You may reboot your Verizon FiOS Set-Top box if it's not functioning properly for some reason.

Rebooting your device won't have the same impact as resetting it, so keep that in mind.

Rebooting manually

The most effective technique to reboot a FiOS box is manual.

It’s because you may add a power cycle to your restart for an additional benefit in preventing problems and updating your device's functionality.

Doing so allows you to keep your strip or divider free from any problems.

The procedures for manually rebooting your Verizon FiOS box are as follows:

  • Turn off your box

  • Wait at least three to five minutes

  • Plug your FiOS box's power wire back into the wall outlet

  • Check if your FiOS box performs better

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (7)

Manually reboot FiOS box

Rebooting automatically

We are clear that using the manual method always necessitates enough effort from you for you to get up and handle the cords.

So, we've put a more automated approach at your disposal in that regard.

If you have problems completing the process manually, this may also be helpful.

You'll need to log into your router's control panel to do this, and the FiOS box needs to be connected to the router's network to do it.

How to enter a router’s control panel

The steps listed below can be used to enter the router's control panel.

  • Press the Windows button on a Windows PC

  • Search for “CMD”

  • Open it as “Administrator” after right-clicking the “Command Prompt”

  • Type “ipconfig” and press Enter

  • Copy and paste the “Default Gateway” into any Internet browser’s search field

    (Video) How to get Faster Internet speed when you change a simple setting

  • Insert the default login credentials

  • Press Enter to log in to the router’s control panel

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (8)

Steps to enter the router’s control panel

You can click "About" for more help with getting to the router settings page.

Now navigate to the "Diagnostics tab" in the router's control panel and select "Reboot."

A few lights on the top of your FiOS box should start blinking after it restarts.

Your cable's lights should now restart quickly blinking during the restart procedure, which shouldn't take more than two minutes.

Some may have pulsing features or blink in some kind of pattern, based on the model.

Are there any ways to fix Verizon FiOS wifi slow?

As previously mentioned, rebooting and resetting FiOS box are good methods to fix slow FiOS Internet.

If you are also facing the problem of Verizon FiOS slow wifi, here are some other ways that you can try to fix it:

Change the DNS server

Why is my FIOS wifi so slow? This is not the time to ask questions.

Right now, let's change the DNS server from your device's network settings.

Usually, choosing a Google DNS address will allow you to get a good connection speed.

Even so, users can even search online for other addresses and try them out.

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (9)

Try to change the DNS server

Change the band

Most newer routers like the one that Verizon gives you when using FiOS have two bands.

One of them is the standard 2.4 GHz channel band that you may already know.

Even so, the newer speed is 5 GHz and has a much better speed than the previous one.

Of course, it can fixFIOS wifi slow.

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (10)

Wifi 2.4 and 5 GHz

Use a wired connection

Most people have a wireless connection in their homes.

This allows them to use the service without setting up any cables.

However, its performance can be quite slow when compared to a wired connection.

So you can switch to using a wired connection at home.

Resetting FiOS box in seconds: 2 Fool-proof ways [Updated] (11)

Using a wired connection is also a useful tip

If your router does not support using the ethernet cable.

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You can then purchase an adapter that allows you to connect the cable to your device's USB port.

After plugging the other end into your system, start using your Internet connection at a much higher speed than before.


Why do I have to keep resetting my FiOS box? ›

If it is happening to all of your boxes at the same time, it could be a power issue, a regional update, or something else causing your boxes to receive a reboot command. In the end, if this keeps happening you'll need to contact Verizon directly and have them walk you through all the steps to exchange your STB's.

How do I refresh my FiOS box? ›

To manually reset your Set-Top Box:
  1. Unplug the power cord to your Set-Top Box from the electrical outlet for 15 seconds and then plug it back in. ...
  2. Wait for the time to appear on the front of the Set-Top Box, then power it on.
  3. Wait several minutes while the Interactive Media Guide updates.

How long does it take for Verizon FiOS to reboot? ›

Wait 1-3 minutes for the initialization process to be completed.

How often should I reboot my FiOS router? ›

“In general, it's a great idea to reboot the main Internet router every couple of months. A router reboot can fix certain Internet connectivity issues, from no Internet connectivity to slow wireless connections, and should be one of your first troubleshooting steps in a home or consumer environment.

What does resetting cable box do? ›

The Cable Connection Reset Tool sends a refresh and reboot signal that forces all the TV receivers in the home to restart.

How do I clear the cache on FiOS? ›

Clear Individual App Cache
  1. If necessary, press the. Home button. on your Stream TV remote to wake up your device.
  2. From the Stream TV Home screen, select the. Settings menu. (upper-right). ...
  3. Navigate: Android TV settings. Apps. ...
  4. Locate then select the appropriate app. If necessary, select. See all apps. ...
  5. Select. Clear cache. ...
  6. Select. OK.

How do I Reset my FiOS controller? ›

Press the OK and FiOS TV buttons at the same time. Release both buttons and the red light on the remote will blink twice and stay on. Next, press and release the Play/Pause button once every second until the remote finds the right code and your TV shuts off. When the TV shuts off, stop pressing the Play/Pause button.

Why is my FiOS WIFI box not working? ›

When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem. If that didn't do it, the next step to try is manually removing and re-adding the Wi-Fi network from the device's settings.

How long does it take for Verizon to change effect? ›

How soon after changing my plan or allowances for minutes, messaging or data will My Verizon display my new plan? Your new plan or data allowances should display in My Verizon online and the My Verizon app within 24 hours of the date you choose for the change.

What happens if I Reset my FiOS router? ›

The Verizon router will automatically reboot itself. Wait 15 seconds before resuming setup. Your Verizon 9100 router is now using the default settings for the network configuration. This includes the default SSID and network encryption key (WEP, WPA, or WPA2).

How long does it take for cable to reboot? ›

In most cases, your TV Box should reset in 15 minutes. In some cases, the program guide or other services may take 45 minutes before they are available.

How do I test my Verizon FIOS connection? ›

Test using the My Fios app
  1. Test using the My Fios app.
  2. Using the My Fios app select: Internet > under Wi-Fi Health Check select Wi-Fi Analyzer or Speed Test. Note: ...
  3. Test Online.
  4. Perform a Verizon Speed Test to determine your connection speed. Begin speed test. Note:

How do I fix no Internet connection? ›

Restart your device.

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

Do FIOS routers update automatically? ›

Firmware updates are automatic and over-the-air. No user input is required.

How do I know if my Verizon router needs to be updated? ›

5G Home Router - Check for Software Update
  1. Sign in to the Admin Web GUI. You must be connected to the 5G Home network to access the admin page.
  2. From the Router Home screen, click. System Settings. .
  3. From the General Information screen, click. Check for Software Update. . Alternatively, click. Check for FTP OTA.

How do you know when your router needs to be reset? ›

There is no perfect answer to this question. It's generally a good rule of thumb to reboot the main router and modem every couple of months. As mentioned previously, a router reboot can fix your connectivity issues— from having no connectivity at all to getting bogged down by a slow connection.

How often should you update your cable box? ›

Typically, you should look to upgrade or replace your cable modem every two to four years. Newer cable modem technology, such as DOCSIS 3.1, can have a variety of improvements, including faster download speeds, faster uplink speeds, enhanced streaming capabilities, DOCSIS 3.1 capabilities and more.

How often should you get a new cable box? ›

How Long Does a Modem Last? Most modems last for about 2-3 years but higher quality modems can last for 5-8 years. Most high quality modems end up being replaced because they become outdated, not because they have broken down.

What is the difference between reset and restart? ›

Unlike a reset which changes something, a restart means to turn something on, possibly without changing settings. When upgrading firmware or software you are often asked to restart.

What happens when you clear all cache data? ›

After you clear cache and cookies: Some settings on sites get deleted. For example, if you were signed in, you'll need to sign in again. Some sites can seem slower because content, like images, needs to load again.

What is the Clear cache button? ›

Delete the browser cache with a shortcut.

The fastest way to get rid of the cache data in Google Chrome is the option "Clear Browser cache". You can access this function with the following shortcut: Press the keys [Ctrl], [Shift] and [Del]. Be sure you press all the keys at once.

What is clear when deleting cache? ›

Tip: Clearing the cache simply clears temporary files. It won't erase login credentials, downloaded files, or custom settings.

How do I Reset my FIOS white box? ›

Reset Button Reset Button - allows you to reset your router to the factory default settings. To perform a soft reboot, press and hold the button for at least three seconds. To reset your router to the factory default settings, press and hold the button for at least ten seconds.

How do you Reset a TV controller? ›

Reset the remote control.
  1. Open the battery compartment cover and remove the batteries.
  2. Press and hold the Power button for three seconds.
  3. Insert the batteries again and close the battery compartment cover.
Feb 13, 2022

What is the STB button on FIOS remote? ›

This set-top box feature can help you avoid experiencing a “blank" screen, “no video” or "no signal" message on your TV. The TV input control automatically changes the input source to your Fios® TV set-top box when you press the STB button on your Fios remote or set-top box.

Why is my Wi-Fi connected but no internet? ›

If your computer is the sole device that says it has a connection but no internet, you most likely have a misconfigured settings, problematic driver or Wi-Fi adapter, DNS difficulties, or an IP address problem. The best way to update outdated, problematic drivers is to use Advanced Driver Updater.

Why is my Wi-Fi box connected but no internet? ›

There are several reasons why this might happen: Your computer's WiFi adapter is faulty. Your internet service provider (ISP) is down. Your computer has an incorrect internet protocol (IP) address.

How long does it take for Verizon to restore my service? ›

How can I restore service? If you pay your past due amount, most services will be restored within one hour. If your services aren't restored after an hour, give us a call at 1.800. Verizon (1.800.

How long does FIOS speed upgrade take? ›

Re: How long does upgrade take? Usually it happens right after your order completes. Wait 24 hours, if still getting a slow speed please send me a private message, with your telephone number and name.

Why is Verizon so slow sometimes? ›

Some of these factors include distance from network nodes / cell sites, obstructions, interference from other electronic devices, building materials, construction, terrain / geography, and even significant growth of foliage can contribute to the blockage of signal, resulting in a slow or unstable connection.

Is it safe to press the reset button on the router? ›

We suggest only pressing the Reset button if you wish to clear your device of all configurations (intentionally) or if you cannot recover your network password (in the case of routers) and have attempted all other methods of troubleshooting.

Does the reset button erase everything router? ›

A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings.

Is it good to factory reset your router? ›

Routers, like computers, work best with regular hard resets. Resetting a router can also clear the memory, which is critical for those with multiple devices or an older router. Resetting your router is an easy way to prevent malware attempts – the FBI even recommends router resets for that reason.

How do I reboot my cable box without unplugging it? ›

Restart Using the Power Button

If your TV has a Power button: Make sure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.

Why does my cable box take so long to reboot? ›

Why does a cable box take so long to reboot? This has to do with the boot load. The box is stupid and has to TFTP everything that is needed to operate. So there are basic apps that must load and then updates to check then security and authorizations that need to be passed back and forth along the coax network.

How often should I reboot? ›

It's not essential to reboot if your phone is running fine, but we recommend rebooting once a week if you encounter regular glitches or slowdown. To reboot your Android phone manually, hold down the Power button until the power menu pops up and tap Restart.

What color should Verizon router be? ›

The Router Status LED displays solid white when your Verizon Router is turned on, connected to the internet and functioning normally.

How fast should my Verizon FIOS internet be? ›

What are good upload and download speeds? The FCC's standard for broadband internet is a download speed of at least 25 Mbps and upload speed of at least 3 Mbps.

What is good Wi-Fi speed? ›

What is a good internet speed for Wi-FI? An internet speed of at least 25 Mbps is good for Wi-Fi. That will make sure that multiple people get adequate bandwidth on your Wi-Fi network while multiple devices are being used at the same time. For larger households, a speed of 100 Mbps is even better.

How do I know if my ONT is working? ›

Your ONT requires electricity to operate all Verizon Fios services: ONT plugs directly to an existing electrical outlet at your location. An indicator light lets you know if electrical power is present. During normal operation, the light should be on.

How do I know if my Verizon ONT is working? ›

Check the status of the Power light.
  1. If the power light is not lit, the ONT has lost power. Confirm that the ONT is plugged securely into the AC outlet. ...
  2. If the green power light is on, the ONT has power. ...
  3. If the power light is blinking, the ONT is operating in Battery mode.

What is the Verizon ONT reset button? ›

Reset the ONT by unplugging the power cable and pluggin it back in which takes a few minutes to reset OR simply unplug the optical cable running into the ONT for just a few seconds and plugging it back in.

What would cause no internet connection? ›

Check for Physical Connectivity Issues

Sometimes internet connection may fail due to simple things like a loose or unplugged network cable, modem, or router. If you're on a wireless network, your computer's wireless network interface card might be turned off.

How do I get internet connection back? ›

Unplug the router and modem's power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends. Wait a few minutes, until the lights on the modem and router are working right.

What causes lack of internet connection? ›

What are common causes of poor network quality? Poor network quality may occur due to the following: Network congestion Routers or other network equipment are overloaded with too much traffic. This could occur on your home network, your Internet service provider (ISP), or your company's local area network (LAN).

Why do I have to reboot my modem every day? ›

Depending on the age and health of your router, a reboot should be done anywhere from monthly to daily. This is sometimes called a “power-cycle.” Rebooting your router cleans out the device's short-term memory (also called “cache”) to keep it running more smoothly.

Why do I have to reboot my cable modem every day? ›

resetting your modem often helps fix connection issues. If your modem needs to be reset every few days, then it probably means the firmware has a memory or resource leak that is causing the problem.

Why does my Verizon FiOS cable box keep turning off? ›

If they are blocked or don't have 2 inches of clearance, the box will overheat and reboot itself. In regards to TV static that comes and goes, please check the connection from the TV to the box. Unhook it from both ends and put back on good an secure. If its still happening, please use another cable.

Why isn't my FiOS cable box working? ›

There are several reasons why you may not be receiving Fios video reception, such as: electrical issues. incorrect channel setting, channel 3 or 4. HDMI connection, verify cables are properly connected to the desired input/source and the correct input/source is selected on your TV.

Does unplugging a router reset it? ›

Whatever style of modem/router you have, you can do a manual reboot by unplugging the power cable (typically black) from the power port on the back of the router.

Should you turn off your router at night? ›

'Your Wi-Fi router doesn't require rest like other devices. It is designed to be working 24/7 and that's every single day of the year. Whenever you turn your router off, it can automatically send signals to your internet provider,' he explains.

Should you turn off your Wi-Fi at night? ›

where the signals the strongest It's as important as WiFi Router placement. The simple step of hitting the off switch can lead to a better night's sleep. When on, a WiFi signal may interfere with our brains during sleep, so by turning it off we reduce EMF exposure and hopefully rest more deeply.

How do I know if my cable modem is going bad? ›

5 Warning Signs Your Cable Modem is Dying
  1. Connection indicator lights have turned off even if you can still surf the web.
  2. Data transfers/downloads are slow.
  3. The connection speeds are slow.
  4. The modem is making a lot of loud or weird noises.
  5. The modem turns off or stops functioning.
Feb 9, 2021

How often should I update my cable modem? ›

Most modems last for about 2-3 years but higher quality modems can last for 5-8 years. Most high quality modems end up being replaced because they become outdated, not because they have broken down.

Is rebooting your modem good? ›

It's generally a good rule of thumb to reboot the main router and modem every couple of months. As mentioned previously, a router reboot can fix your connectivity issues— from having no connectivity at all to getting bogged down by a slow connection.

How do I stop my cable box from turning off? ›

If you think your receiver is turning off on its own, check the Power Settings that automatically power off your receiver after 4 hours of idle time. Check your connections for any loose or damaged connectors. Unplug and re-plug your HDMI or component cables.

How long should a FiOS battery last? ›

Your Optical Network Terminal (ONT) is installed with a separate Battery Backup Unit (BBU). When a fully charged 12-volt battery is installed in the BBU, you will have up to 8 hours of backup power for basic voice service, including calls to 911.

What happens if I unplug my Verizon box? ›

Information Hub

Nope, that wont cause any problems. In fact it is recommended. Just unplug when you leave and plug back in when you get back. It will then just have to boot up and you'll be good to go.

How do I get my cable box to work again? ›

Restart your TV box
  1. Power off your TV Box.
  2. Remove the power cable from the back of the unit.
  3. Unplug the power cable from the wall outlet or power bar.
  4. Wait 30 seconds, then reconnect the power cable.
  5. Wait 30 seconds to 2 minutes for the TV box to reboot.
  6. Power on your TV box to see if it works.

Why is my cable box not getting a signal? ›

Reconnect all cables at the back of the TV or box, making sure that the cables are all properly connected (you want to avoid loose cables that could cause signal loss) and if you have a signal booster connected, try removing that and plug the antenna cable straight into your receiver, recorder or TV.

Why is my Verizon box not connecting to internet? ›

If you only have issues with one specific Wi-Fi network, then the issue is with that Wi-Fi access point, not your device. When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem.


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